Making a complaint? Let us know if something isn't right.
Our Complaints Handling Procedure.
What is a complaint?
A complaint is any contact from, or on behalf of, a customer or potential customer who is not satisfied with any part of our service.
What to expect when you contact us.
All of our Energy Specialists are energy experts and go through extensive training to take full ownership of your complaint from start to finish. They're empowered to make decisions in order to provide you with the best possible resolution to your complaint.
CONTACT US:
Email: parathabrokers@gmail.com
Phone: 01204 61500
In person: Paratha Brokers, Horsfield Street, Bolton, BL3 4LU
Download our complaints handling procedure below
You can download a copy of our complaints handling procedure
The Energy Ombudsman.
If we don’t agree on a resolution, you can contact the Energy Ombudsman if we’ve sent you a final offer letter or if we haven’t resolved your complaint within 8 weeks. You can contact them on 0330 440 1624, email enquiry@energyombudsman.org, visit energyombudsman.org or write to PO Box 966, Warrington, WA4 9DF.
The Ombudsman is there to help resolve disputes between energy suppliers and their customers. It is free for you to use their services, and they are totally independent – so they do not take sides, and make their decision based on the information available. If you agree with their decision, we have to act on what they say. This may mean we have to issue an apology, explain what has gone wrong, correct the problem or give you a financial award. You do not have to accept their decision.